Customer Service Crewmember - PT

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.

Responsibilities:

• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Handles denied boarding and re-accommodation of customers.
• Communicates to customers regarding flight status and updates.
• Maintains error-free accuracy of data entry in company DCS system
• Achieves zero customer satisfaction complaints
• Contributes to station on-time performance.
• Attends and participates in safety briefings and meetings.
• Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
• Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
• Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
• Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.