Customer Service cum Admin

Job Summary

Support daily operations by managing customer communications, preparing documentation, coordinating shipments, and liaising with internal teams and external partners to ensure smooth administrative and logistical processes.

Responsibilities

• Respond promptly to phone calls and email enquiries to address customer needs
• Prepare accurate quotations, purchase orders, invoices, delivery orders, and maintain data entry and filing systems
• Provide effective customer service by addressing queries and collecting feedback
• Coordinate communication between customers and the Engineering department to resolve issues
• Manage daily operational documentation and deliver administrative support to teams
• Arrange local and overseas courier services, air freight, and sea freight shipments efficiently
• Collaborate with suppliers and freight forwarders to track and manage incoming and outgoing shipments
• Record meeting minutes and compile monthly operational reports
• Perform additional ad hoc duties as assigned to support business needs

Preferred competencies and qualifications

• Proficient in MS Office applications to support documentation and reporting tasks
• Demonstrate a positive attitude and strong organizational skills to manage multiple tasks effectively
• Exhibit self-motivation, analytical thinking, proactivity, and the ability to work independently
• Work well in a team environment, showing initiative, self-discipline, and effective interaction across all levels
• Possess excellent communication and organizational skills to facilitate smooth operations
• Educational background from GCE 'O' / 'N' / NITEC / Diploma / Degree level or equivalent with relevant work experience
• Fresh graduates are welcome to apply