Customer Service - Customer Service Collections

POSITION TITLE: Customer Service / Collections
Specialist

DEPARTMENT: Customer Service

REPORTS TO: Customer Service -
Collections Manager

LOCATION: 3355 Glendale Ave., Third Floor

RESPONSIBILITIES:

1) Uphold and maintain UTP’s standard of
quality customer service.

2) Responsible for collection of patient
accounts, insurance companies and third-party payers.

3) Assisting patients with questions of
insurance claims.

4) Handles and resolves patient telephone,
personal or written inquiries and documents each via account notes and/or
patient file. Follows up with
departments or other parties as warranted.

5) Respond to customer inquires with a
professional positive attitude.

6) Monitors and follow up with patients,
insurance companies and/or third party payers as required.

7) Troubleshooting billing
problems/issues.

8) Files insurance claims and/or requests
same to be done by appropriate department when applicable.

9) Set up monthly payment arrangements
using the budget module.

10) Edits bad debt write-offs or collection
agency adjustments as needed.

11) Documents on the account procedures taken
to resolve patient inquiries.

12) Prioritize and work in large volume area.

13) Adheres to the workflow design established
for department and meets all job performance standards.

14) Assists other staff members as needed or
assigned.

15) Must be able to multi task, speak clearly
and professionally over the telephone, navigate through different software
applications.

16) Performs other duties as assigned.

QUALIFICATIONS:

> Two years collection, medical billing and
customer service experience required.

> Proficient in typing/keyboarding.

> Experience filing insurance claims, Athena
billing software experience helpful.

> Solid written and verbal communication
skills.

> Demonstrated interpersonal skills to work
with physicians, patients, and staff at all levels; must have the

Ability to relate to people in a manner
to win confidence and establish rapport.

Posting Dates From: 11/1/18 to: 11/5/18