Customer Service - Customer Service Representative

We're Hiring: Customer Service Representative (Full-Time) | Robertsdale, AL
Capitol City Produce is growing, and we’re on the lookout for an EXCEPTIONAL Customer Service Representative to join our team! If you thrive in a fast-paced environment, are detail-oriented, and deliver top-tier professionalism under pressure, we want to hear from you.
What You’ll Do:As a valued member of our family-owned business, you’ll play a key role in providing outstanding service to our customers. This position is responsible for:
Accurately taking and entering customer orders via phone.
Monitoring customer order patterns and identifying trends or concerns.
Proactively contacting appropriate personnel to resolve issues.
Managing multiple high-volume phone lines with professionalism and efficiency.
Supporting customers with questions or updates regarding products or services.
Why You’ll Love It Here:At Capitol City Produce, we invest in our team and offer benefits that go beyond the basics:

Weekly Pay & On-Demand Pay Access
Paid Vacations and Holidays
Medical, Dental, Vision & Supplemental Insurance Options
401(k) with Company Match
Wellness Program & Employee Development
Secured Access Facility
Opportunities for Advancement
Family-Owned Culture with 70+ Years of Service Excellence

What You Bring to the Table:✔ High school diploma or equivalent✔ 3–6 years of customer service experience (required)✔ Excellent communication and problem-solving skills✔ Friendly, helpful, and professional demeanor✔ Proficient in 10-key data entry✔ Experience with Google Suite and Excel✔ Ability to work flexible hours, including evenings, weekends, and occasional holidays
Schedule Requirements:
Must be available to work one Saturday morning or holiday following training
Occasional mid/night shifts may be required