Customer Service - Department Specialist
Posted Updated
Position Summary:
The primary purpose of this position is to support all Customer Service Department Teams based on daily priority and staffing needs.
Essential Functions
To perform this job successfully, candidate must be able to perform each essential duty satisfactorily:
- Assists Service Team with incoming mail, indexing mail, scanning mail and process outgoing mail.
- Assists Service Team with reception coverage, processing faxes and unassigned emails.
- Assists with document, hard file storage and destruction.
- Assists with inputting new claims (TDI, Property, AUT0, GL, Marine, JADA) and emailing clients.
- Assists with reopening and reassigning current claims.
- Assists with updating policies and codes in File Handler system.
- Establish cordial and professional rapport with all clients/contacts
- Adapt to client’s external claims system as necessary
Other Responsibilities
- Perform all work-related duties as assigned.
- Additional duties as assigned.
Competencies
- Strong organization skills, priority identification skills, and computer skills is required.
- Familiarity with claims (FileHandler) system (with training).
- Accurate typing 40 WPM
- Ability to lift 25 lbs.
- Ability to work with differing work styles, processes, and client requirements.
- Ability to work well independently and as a team player
- Ability to adapt to procedural changes
- Ability to handle high volume workload and meet required deadlines.
Supervisory Responsibility
This position has no supervisory responsibilities.