CUSTOMER SERVICE DESIGNER | MATOSINHOS

Thank you for your interest in this opportunity! Your application will only be considered complete after completing a digital assessment. At the end of the application process, and if you meet the necessary criteria for the role, you will receive a link by email (to the address used for registration) to access it. This step is mandatory, as our recruitment process is based on competency assessment.

We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.

We are looking for a Customer Service Designer to join our Customer Service team in Matosinhos, and we believe we’ll be #betterwithyou!

The Customer Service department’s mission is to continuously design, evolve, and transform the processes that support our customers’ experience.

We count on you to…

• Manage and develop projects to improve the Customer Service Experience;
• Map, analyze, and redesign processes, identifying opportunities for simplification, optimization, and innovation;
• Transform ideas and opportunities into concrete initiatives, monitoring their implementation and progress;
• Identify ways to make Customer Service more predictive and proactive, anticipating needs and enhancing customer experiences;
• Explore new use cases, digital tools, technological solutions, and opportunities related to Artificial Intelligence;
• Work closely with multidisciplinary teams, internal stakeholders, and IT departments to develop and implement solutions;
• Oversee projects from problem identification through solution implementation, ensuring that defined objectives are met.

So bring with you…

• A college degree in Management, Engineering, Information Technology, or related fields;
• Availability for a temporary position;
• Analytical skills and the ability to structure problems, interpret information, and identify opportunities for improvement;
• An interest in project management and the motivation to support transformation initiatives and continuous improvement;
• Curiosity, a critical mindset, and a desire to gain an in-depth understanding of how processes work on the ground;
• Proactivity, initiative, and autonomy to seek solutions and make things happen;
• Interest in technology, Artificial Intelligence, and new ways of working;
• Ability to test new ideas and develop proofs of concept (PoC);
• Ability to build working relationships with a variety of stakeholders;
• Ability to organize, plan, and manage priorities in dynamic environments.

What we offer you…

Discover here all our benefits in the areas of Health and Well-being, Compensation and Benefits, Family and Parenthood, Career Development, and Flexibility.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae’s D&I Commitment:

We work to create a workplace based on the richness of different profiles and focused on individuality, ensuring that everyone feels respected, valued for their skills, and confident in the organization.