Customer Service Dispatch VA

Salary: $2.50 – $3 per hour

Job Summary:

Every garage door call deserves a fast, capable answer, and a motivated and highly organized Customer Service & Dispatch Virtual Assistant will give it. You will support our garage door service operations by handling daily customer interactions, coordinating technicians, and managing service schedules. A dependable, detail-driven person who works well independently in a remote setting and consistently delivers excellent customer service is the ideal fit.

Key Responsibilities:

- Answer and handle inbound customer calls about garage door services

- Collect accurate customer details and service needs

- Schedule appointments and confirm availability with customers

- Coordinate jobs with field technicians through WhatsApp

- Receive and process service requests from advertising partners

- Assign jobs based on technician availability, location, and skill set

- Enter and maintain customer records in the GoHighLevel CRM system

- Monitor technician schedules and improve routing efficiency

- Track job progress and send follow-up communications

- Respond to customer inquiries promptly and professionally

- Help with daily dispatching and field operations support

Requirements:

- Strong English communication skills, both written and verbal

- Proven experience in customer service, call handling, or dispatch support

- Previous experience as a Virtual Assistant in a customer service or dispatch role

- Excellent organizational, multitasking, and time-management skills

- A professional demeanor with a customer-focused mindset

- Ability to collaborate effectively with remote teams and field technicians

Preferred Qualifications:

- Familiarity with GoHighLevel CRM, WhatsApp Business, and scheduling platforms

- Strong interpersonal and relationship-building skills

- Background in service-based or field operations environments

Why Join Us?

- Join a growing garage door service company committed to quality and reliability

- Gain hands-on experience in operations and customer relationship management

- Enjoy the flexibility of remote work while making a meaningful impact

If you are proactive, efficient, and thrive in a fast-paced environment, we encourage you to apply and help elevate our customer service operations.