CUSTOMER SERVICE DISPATCHER

JLT Trucking is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and resolve issues will be key to maintaining high levels of customer satisfaction.

Duties

• Answer and respond to customer calls, emails, and service requests
• Assist with scheduling pickups, service changes, and resolving issues
• Support dispatch by tracking tickets and ensuring follow-up on open items
• Update customer records and account details in the system
• Provide clear communication to customers regarding service status, delays, or billing questions
• Escalate issues to the appropriate supervisor when needed
• Work closely with operations to ensure accurate routing and scheduling information
• Assist with invoice or billing / account-related questions by gathering information and relaying to the billing team
• Help identify recurring issues or service challenges and provide feedback for improvements