Customer Service & Dispatcher

Position Type: Full Time

Location: Philippines (Remote)

Schedule: EST Business Hours

About the Company

Our client is a fast-growing waste and recycling management company based in Michigan, proudly serving major clients including Walmart and Costco. For over six years, they've provided streamlined logistics and service coordination for hauling, junk removal, portable toilet rentals, and roll-off container management.

They're now expanding their operations support team with a dedicated Customer Service & Dispatcher to help ensure every completed job is verified, documented, and closed out accurately and on time.

About the Role

The Customer Service & Dispatcher plays a critical role in the company's daily operations, ensuring all vendor-completed jobs are verified and documented each day.

This role is both vendor and customer-facing and focuses on outbound calls, email confirmations, and accurate data entry into our systems. The right candidate will be detail-oriented, proactive, and an excellent communicator with clear, fluent English.

Responsibilities

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.

• Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).

• Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system).

• Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.

• Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.

• Support miscellaneous vendor-related tasks as needed, such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets.

• Escalate any issues or incomplete confirmations to the Operations Director or relevant internal contacts.

• Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs

Competencies and Qualifications

Must-Have

• Excellent verbal and written English communication skills — neutral, clear, and professional tone is essential

• Strong attention to detail and data accuracy

• Ability to multitask and manage daily call and email volumes efficiently

• Experience in customer service, vendor coordination, or administrative support

• Comfortable working in a fast-paced, operations-driven environment

• Reliable internet connection and a computer with a quality microphone and noise-canceling headset

• Ability to handle escalations or resolve minor vendor issues independently

• Experience communicating with customers and vendors.

• Experience negotiating rates.

Nice-to-Have

• Experience in dispatching, field service coordination, or logistics

• Familiarity with RingCentral or other CRM/ticketing tools

What We Offer

• 100% Remote Work

• 13th Month Pay

• Healthcare (HMO)

• Comprehensive Fringe Benefits package

• Paid Service Incentive Leave (SIL)

• Paid Philippines Holidays

• Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.