Customer Service Dispatcher
Summary
The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police Station.
Essential Functions
- Operate the College switchboard and transfer calls to proper departments.
- Process requests for information regarding vehicle registration, driving records, and warrants.
- Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
- Utilize the Criminal Justice Information System (CJIS) terminal to run license plates and outstanding warrants.
- Perform timely dispatch by way of the two-way radio system of law enforcement on campus.
- Report to Weston Police, Fire, EMS, and emergency personnel, all emergencies within the college or as otherwise directed by Campus Police.
- Monitor alarm systems (intrusion, card access, carbon monoxide, fire, and duress) throughout the College. Dispatch appropriate units as needed.
- Assist faculty, staff, students, and visitors who come to Campus Police for routine business and emergencies.
- Responsible for the distribution of emergency messaging when required.
- Monitor telephone system for trouble alarms and report to vendor and superiors.
- Monitor CCTV camera system and document and report irregularities.
- Maintain records with Campus Conference & Events.
- Contact Facilities Management administrators when necessary regarding emergency repairs, snow removal, etc.
- Contact College administration when necessary regarding student issues.
- Assist in processing Regis College parking permits.
- Enter citations into records management system.