Customer Service & Ecommerce Specialist
Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.
Responsibilities
Customer Service
- Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email
- Answer and handle phone calls during business hours (9 AM – 5 PM EST)
- Ensure all customer messages are answered within the same business day
- Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.
Marketplace Management
- Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise
- Create and maintain product listings with accurate titles, descriptions, and images
- Monitor listing health and resolving any issues promptly
Requirements
- Proven experience in a customer service and e-commerce role.
- Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
- Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
- Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered.
- Proficiency with Seller-Cloud or similar multi-channel management tools preferred.
- Tech savvy and a fast learner.
- Committed to providing excellent customer experiences.
Benefits
- Competitive salary.
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Weekends off.
- Hiring Bonus
- Growth Opportunities
- Referral Bonus
- National holidays pay double the hourly rate
- US Holidays Off when applicable
- Best work environment in Santiago
- Morning shift available.
- Back-office positions
Skills
As published by workable · 7 questions
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Please share a link to a short Video introducing yourself in English,Tell us a bit about your work history. (You can use https://www.loom.com/looms to record and share the link)., Please upload your EF Standard English Test results. This test evaluates your Reading, Listening, Writing, and Speaking skills. You can take the test using the following link: https://www.efset.org/4-skill/launch., Cover letter
Pick from a list (7)
- Proven experience in a customer service and e-commerce role.
- Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
- Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
- Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems. prefered.
- Proficiency with SellerCloud or similar multi-channel management tools prefered.
- Tech savvy and a fast learner.
- Committed to providing excellent customer experiences.