Customer Service Engineer- Hsinchu

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！

Job Description/Preferred Qualifications

As a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.

Job Description

1. Troubleshooting & Diagnostics
Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

4. Technical Problem Solving
Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration
Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.

6. Customer Support
Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.

7. Reporting & Documentation
Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.

8. Data Analysis
Analyze system logs and performance data to identify root causes and recommend improvements.

9. Training & Knowledge Sharing
Participate in internal and customer training programs to stay current with product updates and industry trends.

10. Onsite Support & Travel
Travel to customer sites for installations, upgrades, training, or urgent support needs.

11. RMA Process Management
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.

12.Safety & Compliance
Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Why This Job Is Special

• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.
• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
• Be part of a global company, working with experts from around the world.
• Face real-world challenges that help you grow your problem-solving and teamwork skills.