Customer Service Engineer
Job Responsibilities
- Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
- Achieve monthly training KPI
- Open and maintain customer accounts in CRM system
- Resolve product or service issues
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Support other Customer Service Engineer / Executive and Coordinator when required
- Meet personal/team KPIs
- Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
- Handle internal and external enquiries on warranties or terms of sale
- Compile and generate monthly service revenue reports
Job Requirements
- Minimum a diploma holder in engineering
- Have 2 years of relevant experience
- Fresh ITE diploma holders are welcome to apply
- Good interpersonal and communication skills
- Familiar with CRM and SAP system
- Meticulous
- Able to work independently
- Team player
- Proactive and ability to follow up outstanding issue
- Willing to work at Loyang Way