Customer Service Engineer with Security Clearance

We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver who thrives at the intersection of technology and customer engagement. Responsibilities * Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings. * Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards. * …