Customer Service Executive – 4-Month Contract (Maternity Cover)

Duties & Responsibilities

• Able to commit to working on weekends and Public Holidays based on the roster.
• Provide excellent customer service and ensure smooth daily salon operations.
• Support staff rostering, leave arrangements and staff movement when required.
• Manage appointment bookings, rescheduling and daily appointment confirmations.
• Attend to customer enquiries and manage customer expectations professionally.
• Promote salon services and products and encourage customers to pre-book future appointments.
• Recommend suitable services and assist with cross-service bookings.
• Keep team members updated on daily schedules and any appointment changes.
• Attend to customer feedback and complaints professionally and escalate when necessary.
• Support service staff and daily salon operations when required.
• Ensure accuracy in daily POS opening and closing procedures.
• Support inventory management and ensure proper records and paperwork are maintained.
• Maintain the cleanliness and tidiness of the salon.
• Ensure salon and hair equipment are properly maintained.
• Perform other duties within the salon's scope of work as assigned.

Contract Period: 4 months (Maternity Leave Coverage)