Customer Service Executive (AIR & SEA)

At a glance:
Reporting to the Customer Service Manager – this role is responsible for ensuring exceptional customer service and maintaining efficient operations.

About the role:
The role involves managing customer enquiries, as well as coordinating with various departments to ensure timely deliveries and optimal inventory levels.

· Act as operation focal point for customer queries (e.g documentation and shipment status) and complex order resolution

· Manage all customer enquiries in a time sensitive manner

· Handle and process shipment orders

· Liaise and coordinate with overseas agents, customers, suppliers/contractors, and operations team

· Manage invoicing and receivables, quotations generation and monitoring of delivery shipments

· Maintain good relationship with customers and provide good customer service

· Other ad-hoc duties

Skills& Experiences Required:

To succeed in this role, you must be able to work in a fast-paced, at times ambiguous and complex environment and have:

· 3+ years working experience in relevant field

· Ability to multi-task, prioritise and manage time effectively

· Exceptional customer service skills

· Excellent verbal and written communication skills