Customer Service Executive (Airfreight/Export/AWB/HAWB) | Up to $4.5K
📍 Working Location: Changi (East Side)
🕘 Working Hours: Monday to Friday, 9:00am – 6pm + Alternate Saturday (Half Day)
🚌 Company Transport Provided at Multiple Pick-up Points: East, Central & North
Key Responsibilities
Answer all incoming calls promptly and professionally
Respond to customer enquiries in a timely manner
Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
Coordinate booking arrangements with airlines, co-loaders, and overseas agents
Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
Ensure export customs formalities and permit declarations are completed accurately and within timeline
Monitor shipment departures and proactively update customers on any delays or operational issues
Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
Support customers with documentation discrepancies, shipment amendments, and special handling requirements
Take on ad-hoc duties assigned by Supervisor/Manager
Interested candidates can forward their CVs in MS Word format to myreen@triton-ai.com
Reg No. R24123260
Triton AI Pte Ltd
License no. 21C0661