Customer Service Executive

Job Responsibilities

· Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers

· Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

· Being customer centric – encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers

· Conduct post sale policy and claims verification

· Support validation, updating and dissemination of reports, production tracking, sales reporting

· Follow up on outstanding premium from failed instalment payments

· Provide support for marketing promotion/campaign fulfilments

· Prepare accurate and professional customer correspondence, including emails and outgoing mail

· Handle call back requests from customers

· Handle policy maintenance matters including endorsements and policy cancellations

· Handle customer service email correspondences within SLA(Service Level Agreement)

· Work closely with the different departments to support the effective processing of the transactions

· Participation in User Acceptance Test (UAT) when required

· Actively participate in process improvement sessions, providing constructive feedback and suggestions.

· Perform other duties as per business requirements

Job Requirements
- Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations

- Good understanding of General insurance policies and terminology is preferred

- Possess a strong customer centric personality and mindset

- Possess a pleasant and cheerful disposition

- Commendable interpersonal and communication skills

- Highly independent, self-motivated and collaborative in team setting

- Attention to detail and strong organizational skills with the ability to multi-task

- Excellent English literacy skills, speaks and writes well

- Good listening and analytical skills

- Maintain good relationship with other departments / business partners

Must be certified with BCP and PGI certifications.