Customer Service Executive

Benefits:

- Opportunities for career growth and professional development.

- Performance-based bonuses.

- Yearly appraisal for promotion and increment.

- Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

- Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.

- Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

- Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.

- Prepare quotations, generate invoices, and process customer payments accurately.

- Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.

- Maintain accurate customer records and ensure all service documentation is complete and up to date.

- Support the daily administrative and operational activities of the workshop.

- Perform any other duties as assigned by the Manager

Requirements:

- At least 1 year of customer service or administrative experience. Automotive or motorcycle industry experience is an advantage.

- Good communication and interpersonal skills.

- Proficient in Microsoft Office and computer systems.