Customer Service Executive
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- Responding to customer queries in a timely and accurate way via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Update our internal databases with information and discussions with customers
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with the team
- Provide up-to-date product and service information to customers
- Collaborate with other departments to resolve customer issues and concerns
- Maintain a positive and professional attitude always
- Identifying customer needs and helping customers use specific features
- Update our internal databases with information and discussions with customers
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with the team
- Provide up-to-date product and service information to customers
- Collaborate with other departments to resolve customer issues and concerns
- Maintain a positive and professional attitude always
- Other duties as may be assigned by Team Lead from time to time
Requirements
- HND or BSc. holder
- Other Professional qualifications and related courses
- Must be Social media savvy
- Must have experience using help desk software
- Excellent communication and problem solving skill
- Must be a good listener
- Must have completed NYSC
Benefits
- HMO Benefit
- Other Statutory Benefits