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Conviction

Customer Service Executive

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Description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service in an international voice process environment. This role requires excellent communication skills and a passion for helping customers resolve their inquiries effectively and efficiently. Key Responsibilities: - Handle inbound and outbound calls from customers, addressing their queries and providing solutions in a timely manner. - Maintain a high level of professionalism and customer service during all interactions. - Document customer interactions and feedback accurately in the system. - Collaborate with team members to improve service delivery and customer satisfaction. - Participate in training sessions to enhance product knowledge and service skills. Required Skills: - Strong verbal communication skills in English. - Ability to work in a fast-paced environment and handle multiple tasks. - Basic computer skills and familiarity with customer service software. - A positive attitude and a willingness to learn. This is an excellent opportunity for individuals looking to start their career in customer service or those with some experience in the field. If you are passionate about providing outstanding service and enjoy working with people, we encourage you to apply.
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