Customer Service Executive

Company Overview

Corvanta Trading is an international trading company specializing in cross-border sourcing, import/export, and business development. We connect suppliers, manufacturers, and customers worldwide, providing reliable trading solutions and supporting international business transactions.

Job Summary

You will manage customer enquiries, resolve complaints, maintain records, and coordinate with internal teams to deliver smooth and professional customer service.

Responsibilities

• Respond promptly to customer enquiries via phone, email, and other channels to provide accurate information and assistance
• Resolve customer complaints professionally and follow up on outstanding issues to ensure customer satisfaction
• Maintain and update accurate customer records in the company system for reliable data management
• Coordinate with internal departments to facilitate smooth customer service operations and timely issue resolution
• Build and sustain positive relationships with customers to support long-term engagement
• Support daily administrative tasks and prepare customer service reports as required to track performance and issues

Required competencies and certifications

• Minimum GCE O-Level qualification or equivalent

Preferred competencies and qualifications

• Good communication and interpersonal skills demonstrated through effective customer interactions
• Proficiency in English to communicate clearly with customers and team members
• Basic computer skills, including Microsoft Word, Excel, and email, to perform administrative and reporting tasks
• Ability to work independently and collaboratively within a team environment
• Previous customer service experience is advantageous but not mandatory

Other Information

• Working days: 5 days per week
• Working hours: 10:00 AM – 6:00 PM
• Competitive monthly salary based on experience and qualifications
• Training and career development opportunities provided
• Medical benefits according to company policy
• CPF contributions applicable to eligible Singapore Citizens and Permanent Residents