Customer Service Executive

Open 21d

RESPONSIBILITIES

Perform sales order management for customers.
Perform allocation of stocks and arrange delivery for customers’ orders.
Provide quality customer service support to customers over e-mail and phone.
Handle customer enquiries efficiently and escalate issues promptly when required.
Conduct regular meetings with customers for close communication.
Perform problem solving to value-added customers.
Extract and tabulate data for monthly reporting.
Collaborate with internal teams to ensure timely resolution of customer issues.
Promote or recommend new products to existing customers.
Any other ad hoc tasks and projects assigned.

REQUIREMENTS

Minimum Diploma in any field.
At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
Customer oriented with strong communication and interpersonal skills.
Experience in handling customers’ inquiries and claims by emails and phone calls.
Able to take initiative and hardworking.
Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
Experience in SAP will have an added advantage.
Team player and also able to work independently.

See also