Customer Service Executive (Defects Management & Handover Service)

About the Role
We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors.

Key Responsibilities

Pre-Handover

• Inspect units before handover and record any defects.
• Follow up with contractors so defects are fixed on time.
• Update the developer on progress regularly.
• Prepare handover kits and documents for owners.

Unit Handover

• Plan handover schedules and appointments with the developer.
• Walk owners through their units and answer questions about fittings and finishes.
• Keep handover records accurate and send the developer daily status reports.

Defects Management

• Be the main contact between owners and contractors for defect reports and repairs.
• Track repairs against agreed timelines and arrange sign-off when work is done.
• Keep logs of keys, access cards and unit access during repairs.

Requirements

• Diploma or equivalent qualification.
• At least 2 years of experience in unit handover, defects management or strata/property management.
• Organised and detail-oriented, able to handle many units and tasks at once.
• Able to work well under pressure and meet tight deadlines.
• Good communication and customer service skills, and calm when dealing with difficult owners.
• Able to work independently and as part of a team.
• Knowing MS Office (Excel) or defects-tracking apps is an advantage.

What We Offer

• Competitive salary and benefits.
• Hands-on experience on new residential development projects.
• Supportive team and room to grow your career in property services.

Only shortlisted candidates will be notified.