Customer Service Executive

Customer Service
● Responsible for delivering high level of Customer Experience in a Showroom setting
● Excellent presentation and oratory skills
● Providing exceptional customerservice and managing the clients journey
● Handle customer inquiries,complaints professionally to ensure customer satisfaction according to LixilBrand Standard
● Excellent persuasive and marketing skills

Store Operations
● Actively organizing andmanaging the showroom reception area
● Ensure all clients F2F, Phoneenquiry, emails are handled professionally and timely
● Ensure that store opening andclosing process are executed according to SOP
● Working with other departments or staff to ensure customersatisfaction
● Monitoring processes and procedures to adhere to companystandards and policies

Reporting& Analysis
● Assist in preparing weekly /monthly Sales and Traffic data.
● Assist in executing promotionalcampaigns and marketing initiatives
● Accomplish other reportingtasks or KPI’s as assigned by the Manager