Customer Service Executive | Financial Services Industry

Job Description:

• Conduct customer call surveys with accuracy and in a timely manner
• Determine whether survey responses require clarification or follow-up
• Assess customer concerns and resolve any complaints in an independent, effective and timely manner within the firm’s service standards
• Deliver timely and quality responses to customers feedback received through multiple service touch points
• Provide support in Customer Service projects and process improvement initiatives, including requirements gathering, UAT, issue tracking and post-implementation follow-up

Requirements:

• Min. Tertiary education, with more than 2 years experience in customer service managing complaints and/or service recovery
• Knowledge of financial advisory sales process in insurance and investment products will be preferred
• Ability to start work within short notice

Successful candidate will be offered a 1-year full time contract

EA Licence No.: 99C4599
EA Registration No.: R1104662
EA Personnel: Celine Tan Si Ling