Customer Service Executive (FMCG | F&B)

Responsibilities

• Act as the primary point of contact for customers in Singapore via email and WhatsApp

• Handle and oversee business client orders, including bulk purchases and scheduled deliveries

• Maintain strict order accuracy, consistent pricing, and complete documentation

• Respond to inquiries regarding products, lead times, pricing, and order status

• Resolve post-delivery matters, including requests for goods exchanges or returns

• Supply necessary documentation to customers upon request, such as Halal Certificates, Product Specifications, and Certificates of Analysis

• Collaborate with internal teams, including Warehouse, Logistics, and Sales, to ensure excellent customer satisfaction

• Manage administrative backend documentation to ensure accuracy in ordering, picking, and delivery

• Draft customer quotations utilizing approved pricing and guidance from the sales and commercial teams

• Perform additional ad-hoc responsibilities as required

Requirements

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.

• Experience with Excel is required

• Experience with SAP is a plus

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

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