Customer Service Executive (Food Testing Services, 6-month contract)

Key Responsibilities:

• Provide end to end communication with customers in term of receiving & analyzing enquiries until report insue.
• Coordinate with clients/courier service provider to receive samples on spot, coordinate with laboratory teams to ensure precise test methods are assigned to sample
• Coordinate with sale team to handle client’s enquiries
• Closely coordinate with laboratory team to ensure turnaround time (TAT) requirement is met as per customer’s expectation.
• Receive test results from laboratory team and ensure accurate data entry into test report template
• Ensure test reports are checked thoroughly for completeness
• Send test report to client via both soft/hard copy forms if required.
• Prepare Invoice document, send invoice and needed document to client on time. Control debt from client. Prepare payment document to subcontractor.
• Other duties relevant to be requested by Leader/ Manager
• Shift work may be required

Key Requirements:

• Bachelor’s Degree in Chemical Engineering, Food Technology, Biotechnology or related majors
• Fresh graduate or 1 year of experience in similar position
• English communication with B level or equivalent
• Strong result- and service-oriented mindset
• A proactive team player with the ability to work independently in challenging projects and timeline

Benefits:

• International, dynamic, and friendly work environment
• Working hours: Monday to Friday, 8:30 AM – 5:30 PM
• Full insurance coverage (social, health, unemployment) as per Vietnamese law
• 24/7 accident insurance & annual health check
• Free parking, team-building events, and company trips