Customer Service Executive
Job Summary
You will handle customer enquiries via phone, email, and chat, coordinate with the delivery team to resolve issues, maintain records, and ensure a positive customer experience by meeting service standards.
Responsibilities
- Respond professionally to customer enquiries via phone, email, and online chat to provide timely and accurate information
- Collaborate with the delivery team to address and resolve customer requests and delivery concerns efficiently
- Investigate customer issues by identifying root causes, propose appropriate solutions, and follow up until resolution is confirmed
- Maintain accurate customer records and complete general administrative tasks to support service operations
- Consistently deliver a positive customer experience by adhering to established service standards
Work Schedule
5.5 Days work week
Mon - Fri: 9am - 6pm
Alternate Saturday: 9am - 6pm(full day) – scheduled in advance and fairly rotated
Weekend coverage is part of our commitment to customer service excellence and is shared across the team