Customer Service Executive - Freight Forwarding [2683]
WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com
Salary: $2500 - $3000
Working Days: Monday - Friday
Working Timing: 8.30am – 5.30pm / 9am - 6pm
Working Location: Changi Logistics Centre (Loyang)
Job Scope:
- Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.
- Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters
- Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
- Coordinate with customers for their incoming, outgoing and cross-trade shipments
- Coordinate with Overseas Agent for shipment activities
- Understand import and export process
- To complete all required documentations on time.
- To provide assistance with sales and marketing activities as required
- Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.
- Ensure accurate data entry in reports
- Any other ad hoc task assigned
Requirements:
- At least 2 years of working experience in the related field
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683