Customer Service Executive (Freight Forwarding / Logistics) | Ubi |Up to $3600/mth

📍 Location: Singapore
💰 Salary: Up to $3,600 (Depending on experience)

Job Responsibilities

• Act as the primary point of contact for customers, handling import and export shipment enquiries.
• Coordinate with shipping lines, airlines, transport providers, customs brokers, warehouses, and overseas agents to ensure smooth shipment execution.
• Prepare and process shipping documentation, including Bills of Lading (BL), Air Waybills (AWB), Commercial Invoices, Packing Lists, permits, and customs-related documents.
• Monitor shipment progress and provide customers with timely updates on shipment status, delivery schedules, and any operational changes.
• Handle customer enquiries, shipment issues, and service recovery in a professional and timely manner.
• Prepare freight quotations and follow up on customer enquiries and business opportunities.
• Coordinate trucking, warehousing, and last-mile delivery arrangements when required.
• Verify billing accuracy and support invoicing processes.
• Maintain accurate shipment records and update information in the freight management system.
• Work closely with operations, sales, overseas offices, and logistics partners to ensure seamless shipment execution.
• Ensure compliance with customs regulations, trade requirements, and company procedures.
• Support continuous process improvements to enhance operational efficiency and customer satisfaction.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or a related discipline.
• Minimum 1–2 years of experience in freight forwarding, shipping, or logistics customer service.
• Knowledge of Ocean (Sea) Freight and/or Air Freight import/export operations.
• Familiar with shipping documentation such as BL, AWB, Commercial Invoice, Packing List, and customs documentation.
• Strong communication, coordination, and customer service skills.
• Able to work independently in a fast-paced environment.

Interested Applicants, Please click apply now or Whatsapp me at 8792 4136

Ellen Lee Wei Xin
R2198644
Revup Proservices Pte Ltd
EA.24C2366