Customer Service Executive

An international company in high vacuum solution.

Location: Kallang
Working Hours: Mon to Fri, 8.30am to 5.30pm
Salary Range: $4000 - $4500 with transport allowance

Benefits: AWS and yearly variable bonus

Responsibilities:

• Order entry into ERP system for customers’ purchase order sales/service orders

• Transact, monitor and tracks customer order changes and requirements to the specific order(s)

• Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders.

• Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.

• Ensure wholesome and complete order history in compliance to audit and filing retrieval.

• Act as a liaison between Operations and Customers to determine and shipping requirements

• Support and participate in all Corporate projects to develop and implement “best practices” and activity reporting pertaining to order management.

• Support Customer Service Manager in achieving sales targets by managing revenue risks and delivery risks

• Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization

• Any other duties as required on project or necessity basis from superior

Requirements:

• Diploma/Bachelor Degree in Business Administration/ Marketing/Supply Chain or relevant course of studies.

• Minimum 8 years of experience in operational multi-functional process environment.

• Proficient in Chinese to effectively communicate with Chinese-speaking clients.

• With relevant working experience in Semicon industry

• With program/project management background

• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment

• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint and Access knowledge is an advantage (Include Powerpoint and Access for Administrator)

• Must be proficient in intermediate level of Excel

• Good written and oral communication skills

• Team player with good problem solving ability
  

Agent ID: 1439055

Lic No: 13C6829