Customer Service Executive - Industrial Tech MNC
- Excellent opportunity to join a European MNC.
- Be part of the customer service team in an industrial technology MNC.
About Our Client
A company operating in the industrial/manufacturing sector.
Job Description
Sales & Customer Support
- Provide comprehensive support to the sales team by managing customer enquiries, preparing quotations, and following up on business opportunities.
- Serve as a key point of contact for customers, ensuring prompt and professional communication.
- Assist in coordinating customer requirements and maintaining high service standards.
Order Management & Administration
- Review and validate customer orders to ensure accuracy and compliance with company requirements.
- Process sales orders received through various channels, including electronic platforms, online portals, email, and other order entry methods.
- Verify order information, coordinate with relevant teams, and provide timely order acknowledgements to customers.
- Monitor order fulfilment and delivery schedules, proactively addressing potential delays to maintain customer satisfaction.
After-Sales & Customer Care
- Respond to customer enquiries relating to orders, deliveries, product returns, and service requests.
- Manage customer feedback and complaints, collaborating with internal departments to resolve issues effectively.
- Coordinate return authorisations, replacement requests, and credit documentation where required.
- Support service, repair, and warranty-related processes to ensure timely resolution.
The Successful Applicant
A successful Customer Service Executive should have:
- At least 3 years of experience in customer service, preferably within the industrial/manufacturing sector.
- Proficiency in using customer management systems and office software.
- Attention to detail and the ability to handle multiple tasks effectively.
- A proactive approach to problem-solving and customer satisfaction.
What's on Offer
- Permanent position in the industrial/manufacturing sector.
If this role fits your experience, we encourage you to apply.
Contact
Li Xuan Lim (Lic No: R22107137/ EA no: 18C9065)
Quote job ref
JN-072026-7070471
Phone number
+65 6643 9729
Michael Page (Personnel) Pte Ltd | Registration No.201736642C