Customer Service Executive | Insurance | 3-Month Contract #HMS
Description
Customer Service Executive | Insurance | 3-Month Contract
📍 Location: Marina One
💰 Salary: $3,000–$3,500/month + 0.25-month bonus
📄 Contract Duration: 3 months, non-extendable
🏢 Industry: Life & Health Insurance
💼 Key Responsibilities
Respond to customer enquiries via email in a timely and professional manner.
Perform basic transaction checks and ensure forms and supporting documents are complete.
Meet customers in person when required, including meetings outside the office.
Engage customers who are considering policy surrender to understand their concerns and needs.
Explain relevant insurance product features, benefits and available options.
Help customers explore suitable alternatives to policy surrender, in line with approved guidelines.
Maintain accurate records of customer interactions, follow-ups and outcomes.
Coordinate with the Contact Centre Team Lead and internal teams to resolve customer requests.
Identify discrepancies or unusual cases and escalate them appropriately.
Carry out other customer service and administrative duties as assigned.
📩 Interested candidates, please send your updated CV to jocelynchan@recruitexpress.com.sg OR Telegram @jocelynchan
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820