Customer Service Executive - International Voice Process

We are seeking enthusiastic and customer-focused individuals to join our International Voice Process team as Customer Service Executives. In this role, you will be responsible for handling inbound and outbound calls from international customers, understanding their requirements, resolving queries, and providing excellent customer service and support. Your primary goal will be to ensure customer satisfaction by addressing their needs professionally and efficiently. Key Responsibilities: - Handle inbound and outbound calls from international customers, ensuring a high level of service. - Provide excellent customer service and support, addressing customer queries and providing appropriate solutions. - Resolve customer issues professionally within defined timelines, maintaining a positive and professional approach. - Follow company processes, quality standards, and communication guidelines to ensure consistency in service delivery. - Maintain accurate customer information and call records to support operational efficiency. - Achieve assigned productivity, quality, and customer satisfaction targets to contribute to team success. Required Skills: - Excellent verbal and written English communication skills to interact effectively with international customers. - Strong listening and interpersonal skills to understand customer needs and build rapport. - A solid customer service and support orientation, with the ability to handle international customers professionally. - Good problem-solving and decision-making skills to address customer issues effectively. - Comfortable working in rotational shifts or night shifts as required by the business. - Basic computer knowledge and typing skills to manage customer interactions and documentation. Eligibility: - Any Graduate can apply. Experience in International Voice Process, Customer Service, Customer Support, BPO, Call Centre, or International Customer Care is preferred. Candidates should be willing to work in rotational shifts. Join us in delivering exceptional customer experiences and be a part of a dynamic team that values your contributions and supports your growth.