Customer Service Executive - International Voice Process

Job Title: Customer Service Executive - International Voice Process Location: Malad / Thane Salary Range: 25,000 - 40,000 per month Work Mode: Work from Office Shift: Rotational US & Australian Night Shifts Week Offs: Rotational 2 days off per week About the Role: We are seeking experienced Customer Service Executives for our International Voice Process. The ideal candidate will have a strong background in handling global customers, delivering exceptional service, and ensuring first-contact resolution. This role requires excellent communication skills and the ability to work in a fast-paced environment. Key Responsibilities: - Handle inbound and outbound calls for international customers, primarily from the US and Australia. - Resolve customer queries, provide accurate information, and ensure high levels of customer satisfaction. - Maintain professionalism and empathy in all customer interactions. - Update and manage customer records in the system accurately. - Meet performance targets related to quality, productivity, and customer satisfaction. - Adhere to process guidelines, company policies, and compliance standards. Requirements: - Minimum of 2 years of experience in an international voice process is mandatory. - Excellent verbal communication skills in English. - Strong problem-solving, active listening, and interpersonal skills. - Flexibility to work in rotational US/Australian night shifts. - Immediate joiners preferred. Perks & Benefits: - Competitive salary up to 40K + performance-based incentives. - Opportunities for career growth and learning in a dynamic and supportive environment. If you are passionate about customer service and meet the above requirements, we encourage you to apply and join our team.