CUSTOMER SERVICE EXECUTIVE / MANAGER

Position: Customer Service Executive / Manager

Job Scope & Responsibilities:

• Manage daily customer service activities and ensure a positive dining experience.

• Handle customer enquiries, feedback, reservations and service-related matters.

• Assist customers with menu information, orders, promotions and special requests.

• Monitor customer satisfaction and resolve complaints professionally and promptly.

• Coordinate with kitchen and service teams to ensure smooth and efficient operations.

• Train and guide service staff on customer service standards and procedures.

• Monitor service quality and implement improvements where necessary.

• Maintain good relationships with regular customers and corporate clients.

• Assist in managing customer-related promotions, events and restaurant activities.

• Prepare basic reports on customer feedback, service performance and recurring issues.

• Ensure compliance with company service standards, food safety procedures and workplace policies.