Customer Service Executive

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escalate the feedback to the supervisor.

• To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.

• To interact with both internal and external customers clearly and politely.

• To clean and maintain the neatness and cleanliness of the counter.

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner.

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

• Confirm service type and duration with customers, communicate politely without disturbing them.

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality with excellent communication, interpersonal, and customer service skills.

• Proficiency in Microsoft Office and booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.