Customer Service Executive

Job Title: Customer Service Executive

Location: Thane (HQ)

Job Type: Full-time

Experience: 1 to 2 years

About CircoLife:

CircoLife is a leader in innovative, energy-efficient smart air conditioning systems, delivering

sustainable solutions that enhance user comfort and contribute positively to the environment. Our

collaborative and creative team is committed to pushing the boundaries of technology and

excellence.

Key Responsibilities:

1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and

professional manner.

2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues

promptly and efficiently.

3. Provide Product/Service Information: Educate customers on product features, benefits, and

usage.

4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and

exchanges.

5. Maintain Customer Records: Update customer information and interaction history in our CRM

system.

6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve

customer issues and improve overall customer experience.

7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other

performance targets.

Requirements:

1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer

service, communications) preferred.

2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-

facing environment.

3. Skills:

1. Excellent communication, listening, and problem-solving skills.

2. Strong customer service and conflict resolution skills.

3. Ability to work in a fast-paced, dynamic environment.