Customer Service Executive

Job Title: Customer Service Executive

Location: Okhla Phase 1 Delhi

Job Type: Full-time

Experience: 1 to 2 years

Key Responsibilities:

1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.

2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.

3. Provide Product/Service Information: Educate customers on product features, benefits, and usage.

4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.

5. Maintain Customer Records: Update customer information and interaction history in our CRM system.

6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.

7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Requirements:

1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.

2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.

3. Skills:

1. Excellent communication, listening, and problem-solving skills.

2. Strong customer service and conflict resolution skills.

3. Ability to work in a fast-paced, dynamic environment.

4. Proficiency in CRM software and Microsoft Office applications.

5. Fluency in English (written and verbal); additional language skills a plus.

Working Hours:

1. Shifts: Rotating shifts, including evenings, weekends, and holidays.

2. Work Environment: Call centre or office environment.

What We Offer:

1. Competitive Salary: Based on experience and performance.

2. Benefits: Health insurance, paid time off, and opportunities for career growth and development.

3. Training: Comprehensive training program to ensure your success in the role.

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.