Customer Service Executive (Ocean Freight)

Job Responsibilities

Manage daily coordination of ocean freight shipments
Prepare quotations for ocean freight shipments
Serve as the main point of contact between internal teams, clients, and overseas partners, ensuring efficient shipment coordination and accuracy of all shipping documentation
Check schedules and arrange bookings for export shipments (sea)
Create and issue Debit Notes (DN) for import/export shipments and follow up with clients
Review and verify shipping documents (e.g., BL, CIPL, Permit, COO, CNM)
Evaluate project-based opportunities, prepare quotations, and manage operations
Handle 3PL and warehouse inbound service quotations, operations, and Delivery Notes issuance
Build and maintain strong relationships with Singapore clients and overseas partners
Support business growth through effective client and partner engagement

Key Requirements

Diploma in Supply Chain Management, Logistics, Business Administration, or a related field
Strong knowledge in Ocean Freight (import/export)
Experience coordinating with carriers, agents, and customers
Good communication and problem-solving skills
Ability to work in a fast-paced environment

See also