Customer Service Executive / Officer - 1 Year Contract
JOB DESCRIPTION:
1. Operations
Increase enrolment through engagement of customers.
Handle and ensure smooth fee collection.
Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
Greet all visitors and ensure that all security procedures are upheld.
Prepare and submit reports.
Ensure safety and health of children at all times.
Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.
2. Administration
Ensures the centre administration functions smoothly.
Coordinate and distribute Centre correspondence.
Maintain appearance of reception and office and common areas.
Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
Coordinate and ensure office equipment is in working order.
Liaise with suppliers to ensure timely delivery of goods and services.
Handle claims for petty cash accounts.
3. Communications
Interface with parents on enrolment matters, school fee collections and operation enquiries.
Maintain positive relationships with parents, children and co-workers.
4. Personal Development
Attend training workshops, conferences in order to maintain and improve professional competence.
5.Others
Undertake any other adhoc duties or projects as assigned by Supervisor.
JOB REQUIREMENTS:
- Minimum 'A' level, Diploma or equivalent
- 2 to 4 years of admin experience
- Team player with strong analytical skill, integrity with strong sense of confidentiality
- Able to multi-task and work independently
- Good interpersonal skills and willing to learn attitude
Working Location : Bishan