Customer Service Executive

Position Summary

The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Key Responsibilities

· Enter and process customer orders accurately.

· Confirm orders with customers and provide delivery timelines.

· Track orders and ensure timely fulfillment.

· Provide updates on order status, delivery schedules, and issues.

· Resolve routine customer issues and escalate when necessary.

· Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).

· Liaise with logistics, warehouse, and planning teams to support order fulfillment.

· Follow up on delivery and documentation requirements.

· Other adhoc tasks where necessary.

Experience

• Min. 1-2 years of experience in customer service, order management or supply chain operations.
• Strong problem-solving and communication skills.
• Proficiency in English required, Mandarin is a plus

Working Hours/ Location

• Hours: Monday to Friday 8.30 am to 6.15pm
• Location: Lok Yang