Customer Service Executive

Key Responsibilities

1. Reception & Front Desk Management: Manage daily reception duties, greet visitors, handle incoming calls, and provide general administrative support.
2. Customer Enquiry Management: Respond to customer enquiries promptly and professionally, follow up on requests, and coordinate with relevant departments to ensure timely resolution.
3. Invoice Generation & Submission: Prepare and generate invoices accurately and ensure timely submission through the relevant online platforms.
4. Quotation Preparation & Submission: Prepare quotations, verify pricing and details, and submit them to customers within the required timelines.
5. GDP Compliance: Ensure customer service and documentation processes comply with Good Distribution Practice (GDP) requirements and the Company’s standard operating procedures.
6. Administrative Support: Maintain accurate records, organise documentation, and perform other duties as assigned by the Company.

Requirements:

1. Diploma or equivalent qualification in Pharmaceutical Science, Business Administration, or a related discipline.
2. Proficient in Microsoft Office applications and familiar with online submission systems.
3. Strong communication, interpersonal, and customer service skills.
4. Meticulous, organised, and able to manage multiple tasks effectively.
5. Able to work independently and collaboratively in a team.
6. Experience in the pharmaceutical, healthcare, or medical distribution industry, particularly with GDP requirements, will be an added advantage.

Other Benefits:

1. CPF Employer Contribution
2. Annual leave/ Medical leave
3. Hospitalization & Personal accident insurance coverage
4. Outpatient medical benefits
5. Company Trip
6. Long service award