Y Combinator 
Techstars Customer Service Executive
We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.
This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.
Responsibilities
- Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
- Assist customers in troubleshooting or identifying technical issues.
- Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Provide immediate attention to serious cases and escalate for swift resolutions.
- Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
- Maintaining a polite, helpful, and professional manner.
- Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
- Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.
Requirements
- Diploma/Degree holder or equivalent.
- At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work.
- Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
- Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
- Strong technical skills and ability to adapt to new technologies quickly.
- Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
- Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
- This position will be fully work from office.
Benefits
- 14 Days Annual Leave
- 1 Day Birthday Leave
- Annual outpatient benefit (Includes dental and optical benefits)
- Annual increment
- Performance bonus
- Free flow snacks and drinks!
As published by workable
First name, Last name, Email, Phone, Education, Experience, Summary, Resume, Latest/Current Company, Cover letter, What is your current salary? (per month), What are your salary expectations for this role based on the job location? (per month), What currency is this in?, Have you ever been charged with any offence or convicted by any Court or detained by the authorities under the provisions of any law in any country?, Would you in the future require an employment pass or visa sponsorship to work in the location of the job listing?, Are you currently authorized to work in the country specified in the job posting?
- Are you Malaysian? yes / no
- Are you willing to work fully from office, including weekends and public holidays? (5 days work and 2 off days on a rotational basis) yes / no
- Do you have Live Chat experience? yes / no
- Do you have experience using Zendesk, or any other similar systems? yes / no
- Do you have your own transport? yes / no
- What is your last drawn salary in MYR?
- What is your expected salary in MYR?