Customer Service Executive

Job Summary

Coordinating, bookings and preparing shipping documentation of FCL export shipments. Communicate and coordinate effectively with customers, principals, and shipping agents to facilitate smooth shipment operations. Prepare and verify full sets of shipping documents, including Bills of Lading (B/L) and cargo manifests, to maintain accuracy and compliance with shipping regulations.

Responsibilities

• Coordinate bookings and communicate with customers, principals, and shipping agents to ensure smooth handling of FCL export shipments
• Prepare and verify full sets of shipping documents, including Bills of Lading and cargo manifests, to ensure accuracy and compliance with shipping regulations
• Execute daily shipping operations and transactions accurately and timely to enhance operational efficiency
• Identify and implement process improvements by collaborating with cross-functional teams to optimize shipping workflows
• Use Microsoft Office applications (Word, Excel, Outlook) and relevant system software to support shipping operations and documentation management
• Apply interpersonal and customer service skills to foster effective teamwork and maintain positive stakeholder relationships

Required competencies and certifications

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and relevant system software
• Demonstrated teamwork ability with strong interpersonal and customer service skills

Preferred competencies and qualifications

• Diploma or higher qualification in a relevant field
• Relevant working experience in a shipping company or freight forwarding company