Customer Service Executive

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits