Customer Service Executive

Gore Responsibility

1 Client experience & scheduling
Greet clients and manage check in/check out.
Book / confirm and/or reschedule appointments (via phone, app or in-person)
Co-ordinate with beauticians on client schedules

2 Point of Sales & Payments
Process payments (credit/debit cards, cash etc) and issue receipts.
End of day sales receipts settlement.

3. Client retention & Communication
Post service follow-up of clients
Send reminders for upcoming appointments.

4. Timing sensitivity

Track service durations to prevent backlog.