Customer Service Executive
STOREFRIENDLY GROUP
- leading provider of self-storage and related services in Singapore
- offering customers clean, secured, 24/7 access convenience and climate controlled short and long term self-storage solutions
- multiple branches
- the Group just acquired the 6th building for further expansion
Join Storefriendly Group as a CUSTOMER SERVICE EXECUTIVE to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.
Responsibilities
- Handling on-site viewings: Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.
- Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales.
- Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
- Inventory & Asset Control: Stock requisition and organization of merchandise and marketing materials.
- Site Management and Maintenance: cooperate and/or coordinate with relevant departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems.
- Administrative Support: Maintaining accurate records of interactions, sales and inventory.
Preferred competencies and qualifications
- Active Listening & Empathy: Understand both verbal and non-verbal cues to understand customer needs.
- Critical Thinking & Adaptability: Prioritize urgent tasks over routine administrative tasks especially during high-traffic periods.
- Willingness to Learn: To better understanding of the products, services and systems.
- Personality and Professional Presentation: Cheerful and friendly as brand ambassador of the STOREFRIENDLY Group.
- Qualifications and Experience: At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).
Working Hours
5 days work week, Sunday and Public Holiday off
Monday - Saturday 0900 - 1830 or 1030 - 2000 with 1 rotational day off
Work Location
- West and Central - Jurong East, Clementi, Leng Kee or Bukit Merah
- East - Hougang, Paya Lebar, Ubi or Bedok
Benefits
- Training (internal, OJT, external and mentorship)
- Attractive Incentives based on branch achievements
- 14-18 days annual leave
- Annual Performance Bonus and Increments
- Good career progression
Please submit your resume with contact details, expected salary and earliest availability.