Customer Service Executive

Job Title: Customer Service Executive

Industry: Real Estate

We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
  
• Provide accurate information about properties, pricing, availability, and processes
  
• Register leads and update customer information in the CRM system
  
• Coordinate property viewings and follow up with clients
  
• Resolve customer complaints professionally and escalate complex issues when required
  
• Maintain proper records of customer interactions and feedback
  
• Support sales, leasing, and property management teams with customer coordination
  
• Ensure excellent customer experience before and after sales/lease
  

Requirements

Requirements & Qualifications

• Bachelor’s degree or Diploma (preferred)
  
• 1–3 years of experience in customer service (real estate experience is an advantage)
  
• Strong communication skills in Arabic (English is a plus)
  
• Good interpersonal and problem-solving skills
  
• Basic computer skills (MS Office, CRM systems)
  
• Ability to work under pressure and meet service standards